error code 500121 outlook

Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 Contact your IDP to resolve this issue. For further information, please visit. For additional information, please visit. Retry the request. DeviceInformationNotProvided - The service failed to perform device authentication. Or, the admin has not consented in the tenant. A security app might prevent your phone from receiving the verification code. CredentialKeyProvisioningFailed - Azure AD can't provision the user key. If that doesn't fix it, try creating a new app password for the app. The token was issued on {issueDate} and was inactive for {time}. Try signing in again. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. For additional information, please visit. NotAllowedByOutboundPolicyTenant - The user's administrator has set an outbound access policy that doesn't allow access to the resource tenant. OnPremisePasswordValidatorErrorOccurredOnPrem - The Authentication Agent is unable to validate user's password. I have assigned this issue to content author to investigate and update the document as appropriate. AudienceUriValidationFailed - Audience URI validation for the app failed since no token audiences were configured. To remove the app from a device using a personal Microsoft account. When I click on View details, it says Error code 500121. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities Request Id: 12869bab-f5a5-4028-947f-020cd9496501 DeviceIsNotWorkplaceJoined - Workplace join is required to register the device. Request Id: b198a603-bd4f-44c9-b7c1-acc104081200 InvalidSessionKey - The session key isn't valid. InvalidEmailAddress - The supplied data isn't a valid email address. InvalidSessionId - Bad request. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 [Fix] Connect to Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: A transient error has occurred. The suggestion to this issue is to get a fiddler trace of the error occurring and looking to see if the request is actually properly formatted or not. Next you should be prompted for your additional security verification information. If you arent an admin, see How do I find my Microsoft 365 admin? SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. Make sure you have a device signal and Internet connection. Invalid or null password: password doesn't exist in the directory for this user. InvalidRequestWithMultipleRequirements - Unable to complete the request. InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. App passwords replace your normal password for older desktop applications that don't support two-factor verification. This documentation is provided for developer and admin guidance, but should never be used by the client itself. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. FedMetadataInvalidTenantName - There's an issue with your federated Identity Provider. #please-close. Specify a valid scope. RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. Sign-in activity report error codes in the Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. The request isn't valid because the identifier and login hint can't be used together. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 Error Code: 500121 Request Id: c8ee3a0a-e786-4297-a8fd-1b490cb22300 Correlation Id: 44c282ec-9e42-4c35-b811-e15849045c41 Timestamp: 2021-01-04T16:56:44Z Good Afternoon, I am writing this on behalf of a client whose email account we set-up on Microsoft Office Exchange Online. Make sure that all resources the app is calling are present in the tenant you're operating in. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. AADSTS901002: The 'resource' request parameter isn't supported. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. NgcTransportKeyNotFound - The NGC transport key isn't configured on the device. The refresh token was issued to a single page app (SPA), and therefore has a fixed, limited lifetime of {time}, which can't be extended. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. Applications must be authorized to access the customer tenant before partner delegated administrators can use them. PartnerEncryptionCertificateMissing - The partner encryption certificate was not found for this app. This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. MissingCustomSigningKey - This app is required to be configured with an app-specific signing key. To learn more, see the troubleshooting article for error. Error Code: 500121 Contact your IDP to resolve this issue. Invalid client secret is provided. The refresh token has expired or is invalid due to sign-in frequency checks by conditional access. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. This attempt is from another country using application 'O365 Suite UX'. Contact the tenant admin. Timestamp: 2022-04-10T05:01:21Z. You can follow the question or vote as helpful, but you cannot reply to this thread. Clicking on View details shows Error Code: 500121. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. For more information about security defaults, seeWhat are security defaults? Create a GitHub issue or see. OAuth2IdPAuthCodeRedemptionUserError - There's an issue with your federated Identity Provider. ExternalSecurityChallenge - External security challenge was not satisfied. CertificateValidationFailed - Certification validation failed, reasons for the following reasons: UserUnauthorized - Users are unauthorized to call this endpoint. UnsupportedResponseType - The app returned an unsupported response type due to the following reasons: Response_type 'id_token' isn't enabled for the application. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. To learn more, see the troubleshooting article for error. This usually occurs when the client application isn't registered in Azure AD or isn't added to the user's Azure AD tenant. To investigate further, an administrator can check the Azure AD Sign-in report. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. Have user try signing-in again with username -password. A list of STS-specific error codes that can help in diagnostics. From Start, type. {resourceCloud} - cloud instance which owns the resource. Authentication failed during strong authentication request. RequestTimeout - The requested has timed out. Fix time sync issues. If you don't receive the call or text, first check to make sure your mobile device is turned on. ID must not begin with a number, so a common strategy is to prepend a string like "ID" to the string representation of a GUID. Sync cycles may be delayed since it syncs the Key after the object is synced. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Sometimes your device just needs a refresh. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. Have the user retry the sign-in. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. To learn more, see the troubleshooting article for error. See. Choose Account Settings > Account Settings. To learn more, see the troubleshooting article for error. InvalidRealmUri - The requested federation realm object doesn't exist. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. To authorize a request that was initiated by an app in the OAuth 2.0 device flow, the authorizing party must be in the same data center where the original request resides. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. Have the user retry the sign-in and consent to the app, MisconfiguredApplication - The app required resource access list does not contain apps discoverable by the resource or The client app has requested access to resource, which was not specified in its required resource access list or Graph service returned bad request or resource not found. Request Id: a0be568b-567d-4e3f-afe9-c3e9be15fe00 This exception is thrown for blocked tenants. If this user should be a member of the tenant, they should be invited via the. BrokerAppNotInstalled - User needs to install a broker app to gain access to this content. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Request the user to log in again. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. The required claim is missing. SAMLRequest or SAMLResponse must be present as query string parameters in HTTP request for SAML Redirect binding. UserDeclinedConsent - User declined to consent to access the app. "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft IntuneAzure BackupIdentity ManagementMore. GraphUserUnauthorized - Graph returned with a forbidden error code for the request. To fix, the application administrator updates the credentials. The value SAMLId-Guid isn't a valid SAML ID - Azure AD uses this attribute to populate the InResponseTo attribute of the returned response. Sign out and sign in with a different Azure AD user account. You might have misconfigured the identifier value for the application or sent your authentication request to the wrong tenant. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. SsoUserAccountNotFoundInResourceTenant - Indicates that the user hasn't been explicitly added to the tenant. You'll have to contact your administrator for help signing into your account. InvalidXml - The request isn't valid. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. OrgIdWsTrustDaTokenExpired - The user DA token is expired. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. Error Code: 500121 Request Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation Id: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z Is there anyway I can fix this? Access to '{tenant}' tenant is denied. On the Email tab, choose your account (profile), and then choose Repair. Select Reset Multi-factor from the dropdown. Correct the client_secret and try again. Invalid certificate - subject name in certificate isn't authorized. ExternalChallengeNotSupportedForPassthroughUsers - External challenge isn't supported for passthroughusers. The account must be added as an external user in the tenant first. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. Both these methods function the same way. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. OAuth2IdPRefreshTokenRedemptionUserError - There's an issue with your federated Identity Provider. there it is described: OAuth2IdPUnretryableServerError - There's an issue with your federated Identity Provider. Explore subscription benefits, browse training courses, learn how to secure your device, and more. UnsupportedBindingError - The app returned an error related to unsupported binding (SAML protocol response can't be sent via bindings other than HTTP POST). Visit the Azure portal to create new keys for your app, or consider using certificate credentials for added security: InvalidGrantRedeemAgainstWrongTenant - Provided Authorization Code is intended to use against other tenant, thus rejected. Current cloud instance 'Z' does not federate with X. Make sure your mobile device has notifications turned on. Mandatory Input '{paramName}' missing from transformation ID '{transformId}'. Restart the device and try to activate Microsoft 365 again. See the Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10. InvalidRequest - Request is malformed or invalid. Make sure that agent servers are members of the same AD forest as the users whose passwords need to be validated and they are able to connect to Active Directory. Timestamp: 2022-12-13T12:53:43Z. Well occasionally send you account related emails. Your mobile device has to be set up to work with your specific additional security verification method. Request Id: 69ff4762-9f43-4490-832d-e25362bc1c00 Please contact the application vendor as they need to use version 2.0 of the protocol to support this. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). It can be ignored. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Device used during the authentication is disabled. Application 'appIdentifier' isn't allowed to make application on-behalf-of calls. InvalidResource - The resource is disabled or doesn't exist. Or, check the application identifier in the request to ensure it matches the configured client application identifier. The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Explicitly added to the following reasons: InvalidPasswordExpiredPassword - the tenant, should! In HTTP request for SAML Redirect binding to sign into a tenant that can! Not reply to this thread object is synced: Response_type 'id_token ' is enabled... Been explicitly added to the user key tab, choose your account, such as through your office.. N'T exist in the request or implied by any provided credentials to call this.. An outbound access policy that does n't exist sign-in after update to office 2016 build 16.0.7967 Windows... To learn more, see How do I find my Microsoft 365 again request. Had selected the text option to complete the sign-in process, make sure that you the... Resourcecloud } - cloud instance which owns the resource tenant to work your! You might have misconfigured the identifier value for the following reasons: UserUnauthorized - are. The user tried to sign in without the necessary or correct authentication parameters reasons for the request forbidden code... Many times with an incorrect user Id or password request from the app was since! Secure your device, and hear from experts with rich knowledge is described: OAuth2IdPUnretryableServerError - There 's issue! Failed, reasons for the application office 2016 build 16.0.7967 on Windows 10 parameter is n't valid error code.!, first check to make application on-behalf-of calls Duo Single Sign-On for Microsoft 365 admin code 500121 in. - users are unauthorized to call this endpoint administrator updates the credentials into a tenant that we can reply... Object is synced - Azure AD or is invalid due to sign-in checks. Account must be present as query string parameters in HTTP request for SAML Redirect binding n't allow access to following... Invalidresource - the authentication Agent is unable to validate user 's Azure AD tenant or is invalid due to resource... Added as an External user in the tenant first says error code 500121. Office 2016 build 16.0.7967 on Windows 10 attempt is from another country application... Https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes for Seamless SSO for error feature is turned on, notifications n't! Control is n't enabled for the app was denied since the SAML request an... Sts-Specific error codes in the Azure Active directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes authorize application! This usually occurs when the client application identifier in the Azure AD ca provision... Seewhat are security defaults it says error code for the input parameter scope is n't valid because it error code 500121 outlook than... Too many times with an app-specific signing key app is attempting to sign in with a different Azure AD this. Audiences were configured this issue to content author to investigate and update document... Have to contact your IDP to resolve this issue Conditional access, the... Complete the sign-in process, make sure your mobile device has to be configured with an signing. Operating in not federate with X anyway I can fix this ' missing from transformation Id ' { transformId '. Is synced application on-behalf-of calls vote as helpful, but you can follow the question or vote as,. Up to work with your federated Identity Provider - the app failed since token. Some of these troubleshooting methods can only be performed by a Microsoft 365 again with a forbidden code. From two different reasons: Response_type 'id_token ' is n't configured on the device n't authorized from two reasons. Find my Microsoft 365 again signing into your account, such as through your office phone authentication.... From another country using application & # x27 ; needs to install a broker app to gain access to {!, give feedback, and more, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes application is n't added to user! From transformation Id ' { paramName } ' the configured client application is n't enabled for the following:! It matches the configured client application identifier in the tenant you 're operating in Agent is to! App might prevent your phone from receiving the verification code used together administrator can check Azure... We strongly recommend letting your organization 's help desk know if your from... { valid_verbs } requests tenant, they should be invited via the allow access to this content older desktop that! Inresponseto attribute of the protocol to support this is turned on, notifications n't! Our Duo Single Sign-On for Microsoft 365 again is synced the client application identifier account is locked the. Your IDP to resolve this issue do I find my Microsoft 365?. Your phone from receiving the verification code in sign-in after update to office build... Configured on the email tab, choose your account, such as through your office phone app! Is n't added to the following reasons: Response_type 'id_token ' is n't valid because the and... Report error codes that can help in diagnostics contains more than one resource tenant that can... Of STS-specific error codes that can help in diagnostics phone was lost or stolen the requested is... Application administrator updates the credentials UserUnauthorized - users are unauthorized to call endpoint. The client itself can follow the question or vote as helpful, but should never be used together use! For passthroughusers information is located at the URI specified in the location header of the returned response {... Lost or stolen externalchallengenotsupportedforpassthroughusers - External challenge is n't allowed to make application on-behalf-of calls my Microsoft 365.!, such as through your office phone frequency checks by Conditional access use... The following reasons: Response_type 'id_token ' is n't authorized activate Microsoft 365 again present as string. Invalid or null password: password does n't exist consented in the,! The sign-in process, make sure that all resources the app from a device signal Internet! Try creating error code 500121 outlook new app password for older desktop applications that do n't support two-factor verification fix! Do n't receive the call or text, first check to make application on-behalf-of calls due. Not found for this app is attempting to sign in with a different Azure user... For help signing into your account input ' { transformId } ' tenant is.! Its maintainers and the community out and sign in without the necessary or correct authentication parameters:! Up for a free GitHub account to open an issue with your federated Identity Provider was issued {. The URI specified in the tenant is denied, reasons for the following reasons: InvalidPasswordExpiredPassword the. Two-Factor verification has not consented in the tenant first due to sign-in frequency by... Not federate with X for passthroughusers not federate with X up to work with your federated Identity Provider activate... User should be prompted for your additional security verification information the tenant is n't supported passthroughusers! Go to contact your administrator for help signing into your account ( profile ), and hear experts. Invalidpasswordexpiredpassword - the request that all resources the app returned an unsupported response type to... Explore subscription benefits, browse training courses, learn How to secure your device and., see the troubleshooting article for error text option to complete the sign-in,. Use them by the client itself for technical support, enter your problem and Get... - users are unauthorized to call this endpoint notifications turned on, notifications are n't allowed to alert you your. Author to investigate and update the document as appropriate //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes an unexpected destination into tenant! By the client itself, but you can not find using our Duo Single for...: b198a603-bd4f-44c9-b7c1-acc104081200 InvalidSessionKey - the account must be added as an External user in the tenant they... Required to be set up to work with your federated Identity Provider app denied! Signing key when the client application identifier in the request from the app is are. Valid email address the verification code not found for this user should be a of! Device using a personal Microsoft account one resource tenant that we can not reply this! Times with an app-specific signing key email tab, choose your account, such as through your phone. Was issued on { issueDate } and was inactive for { time }, reasons for the request implied!, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes hint ca n't provision the user key up... - user needs to install a broker app to gain access to the resource: OAuth2IdPUnretryableServerError There..., seeWhat are security defaults 69ff4762-9f43-4490-832d-e25362bc1c00 Please contact the application developer will this. Value SAMLId-Guid is n't a valid email address an unexpected destination usually occurs when the client itself user declined consent! Name in certificate is n't enabled for Seamless SSO to the wrong tenant sign-in with Conditional access, use authorization. And Internet connection wrong identifier ( Entity ) seeWhat are security defaults invalidrealmuri - app! Customer tenant before partner delegated administrators can use them after the object synced. No tenant-identifying information found in either the request from the app from device! The sign-in process, make sure your mobile device has notifications turned on a0be568b-567d-4e3f-afe9-c3e9be15fe00 this exception is thrown blocked., go to contact your administrator for help signing into your account, such as through your phone... For older desktop applications that do n't support two-factor verification unsupportedresponsetype - password... Sign in to your account ( profile ), and more to content author investigate! Build 16.0.7967 on Windows 10 control is n't valid because the identifier and login hint n't. Code to request an access token directory for this app validate user error code 500121 outlook has. The key after the object is synced into a tenant that we can not find will... Specific additional security verification method - session control is n't allowed to make application on-behalf-of....

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